Privacy/Refund Policy
Read below the privacy/refund policy so you can be informed and in control every time you visit and use our website
Privacy Policy
At Vertente Colorida, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store the information you provide while using our website and services. By using our website, you consent to the practices described in this policy.
Information Collection and Use
We may collect personal information such as your name, email address, shipping address, and payment details when you place an order on our website.
We use this information to process your orders, communicate with you about your purchases, and provide you with the best possible service.
We may also collect non-personal information such as your IP address, browser type, and device information for analytical purposes to improve our website's functionality and user experience.
Information Sharing
We will never sell, rent, or disclose your personal information to third parties without your consent, except as required by law or necessary to fulfill your orders.
We may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering products to you. These third parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
We may disclose your information in response to a legal request or when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure.
However, please note that no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our website at your own risk.
Cookies
Our website uses cookies, which are small files stored on your computer or device. These cookies help us enhance your browsing experience, analyze website traffic, and personalize content.
You have the option to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
Updates to this Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the revised policy on our website.
If you have any questions or concerns regarding our Privacy Policy, please feel free to contact our customer support team.
Refund Policy
At Vertente Colorida, we want you to be satisfied with your purchase. If you're not completely happy with your order, we offer a transparent and fair refund policy. Please review the following terms:
Returns and Exchanges
You may request a refund or exchange within 14 days from the date of purchase, provided the item is unused, unwashed, and in its original condition.
To initiate a return or exchange, please contact our customer support team via email or phone with your order details.
We will provide you with instructions on how to return the item.
Refund Eligibility
To be eligible for a refund or exchange, you must provide proof of purchase, such as an order number or receipt.
The item must be in its original packaging and free from any signs of use or damage.
If the returned item is not in its original condition, we reserve the right to refuse the refund or charge a restocking fee.
Non-Refundable Items
Certain items are non-refundable, including but not limited to custom-made or personalized products, cut fabrics, and items marked as final sale or clearance.
We cannot accept returns or exchanges for these specific items due to their unique nature or limited availability.
Return Shipping
You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping method to ensure the safe return of the item.
If the return is a result of our mistake, we will provide a prepaid shipping label or reimburse you for the return shipping costs.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.
Refunds will be processed within 5 days of approval, and the funds will be credited back to your original payment method.
If you have requested an exchange, we will ship the new item to you as soon as possible, depending on availability.
If you have any questions or concerns regarding our Refund Policy, please feel free to contact our customer support team.